Summer TW

Your boss has requested you participate in a team that is working making customer service improvements in the restaurant you work at. One of the other team members is constantly turning up late for meetings and not participating in discussions. You would:

You’re working at the local video store. One of the other team members wants to leave 10 minutes early but hasn’t spoken to the Manager about it. The team member wants you to sign them out of their shift at their rostered finishing time, even though they finished early. You would:

You play in a soccer team and at a training session one of your team mates offers you some advice around your game. You know they are a better player than you but you wish they hadn’t approached you in front of others. You would:

One of your friends is planning a movie night and they have been hinting that they have a lot of work to do in order to be able to prepare beforehand. You would:

You’re working for a restaurant and your Manager sends you an email asking for some suggestions for a new uniform. You only work part-time and you’re usually very busy outside of work. You would:

You work at a popular cafe in a shopping centre and a customer orders a banana smoothie. However after taking their order the kitchen informs you that they have run out of bananas. You would:

You are working in a fashion outlet when a customer enquires about a size which your store does not have in stock. You know that there is another store only a few kilometres away. You would:

Which of the following best describes good customer service:

You’re working in the kitchen and you notice that a team member is running short of French Fries and is too busy to leave their station to get more stock. You would:

A customer approaches you while you’re at work and recommends that you should have different newspapers available for customers to read when dining in. You would:

You’re working at the register of your local restaurant and a customer who you served earlier comes back to say they are missing $5 from their change. You think this is unusual as you’re very careful to issue the right change to customers. You would:

You arrive at work and walk to the staff area. On the way you notice there are some empty cardboard boxes blocking the fire exit. You would:

You’re working in a McDonald’s kitchen and you notice that another team member has been putting an excessive amount of ketchup on the burgers. You would:

You’re working in a busy burger shop and your friend shows you a short cut to use when making burgers. By using the short cut you can make burgers much faster but they don’t look as good. You would:

You are working in a sandwich bar known for its speed of service. It’s a busy lunch time and a customer orders a cheese and salad sandwich with no tomato. The kitchen advises there will be a delay of 4 minutes before the sandwich is ready. You would:

You have an assignment due on Monday morning and you find out that your favourite band is playing a show on Saturday night. You’re not sure you can complete your assignment if you go. You would: